Responsible Gaming
9dbb believes gaming is entertainment — we are always here to make sure it never becomes a problem for you.
9dbb's Commitment
9dbb is fully committed to providing a safe and responsible gaming experience for players in Bangladesh. We believe responsible gaming is not just about protecting yourself — it is about keeping the joy of playing lasting and healthy.
When online gaming gets out of control, it can have a negative impact on personal life, family, and financial stability. That is why 9dbb provides multiple tools and methods to help every player stay aware of their gaming habits and set limits.
Remember — gaming is entertainment, not a source of income. For any questions or assistance regarding responsible gaming, contact our 24/7 live chat support team.
9dbb is only for individuals aged 21 or older. Keep minors away from gaming. Do not share your account information with others.
Our Protection Tools
9dbb offers effective responsible gaming features for every player — easily accessible from account settings.
Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once this limit is set, you will never be able to place bets beyond your budget.
Time-Out
If you want to take a break for a few days, use the time-out feature. Your account can be temporarily closed for anywhere from 24 hours to 6 weeks.
Self-Exclusion
If you want to stay away from gaming for a longer period, choose the self-exclusion option. Once activated, the account cannot be reactivated before the specified time.
Session Time Limit
Set in advance how long you will play each day. Once the specified time has passed, a warning message will appear automatically and the session will end.
Gaming History
View your complete betting and transaction history. Analyse your own gaming habits and take effective action if needed.
Support Team
Our 24/7 Bengali live chat support team is always ready to help with any questions about responsible gaming. We help without judgment.
Financial Limits and Information
Know the important details about deposits and withdrawals at 9dbb to ensure your financial safety:
| Details | Description |
|---|---|
| Minimum Deposit | ৳500 (per method) |
| Minimum Withdrawal | ৳800 |
| Withdrawal Time | Usually 10–45 minutes |
| Payment Methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Deposit Limit Setting | Daily / Weekly / Monthly — from account settings |
| Age Requirement | Only for individuals aged 21 or older |
For any questions about transactions, contact our support team directly via live chat.
Is Gaming Becoming a Problem?
Think about the questions below. If the answer to even one of them feels like "yes", it is time to seek help.
Do you try to recover losses by betting more money after losing?
Do you have to hide the truth about gaming from your family or people close to you?
Are you spending too much time gaming instead of attending to work, studies, or family responsibilities?
Even when you set your own limits, are you unable to stick to them?
Are you taking on debt or facing financial pressure because of gaming?
Do you feel restless or anxious when you are not gaming?
If you recognise yourself in any of the questions above, contact our live chat immediately. Our responsible gaming team will assist you without judgment.
How to Self-Exclude
Activating self-exclusion is simple. Follow the steps below:
Log In to Your Account
Log in to your 9dbb account and go to the profile menu.
Open Responsible Gaming Settings
Select the "Responsible Gaming" section in account settings.
Choose Self-Exclusion or Time-Out
Based on your needs, choose a temporary time-out (24 hours – 6 weeks) or a long-term self-exclusion.
Confirm
Confirm your choice. Once self-exclusion is activated, the account cannot be reopened before the set time.
Talk to Support
For any issues or if you are unable to change the settings yourself, let us know via live chat — we will help immediately.
Top Tips for Responsible Gaming
Follow these simple guidelines to ensure safe and enjoyable gaming at 9dbb:
- Set a clear budget before playing and stick to it.
- Never think of gaming as a source of income.
- Avoid gaming when you are stressed or feeling low.
- Take regular breaks — at least once every hour.
- Do not play while under the influence of alcohol or medication.
- Do not try to recover money you have lost.
- Do not forget to spend time with family and friends.
- Use deposit limits and session time limits.
- Do not allow minors to access your account.
- If you feel there is a problem, do not delay — seek help.
Protection of Minors
9dbb is only for individuals aged 21 or older. Age is verified during account registration, and if there is any doubt about a person's age, we request additional verification.
If there are children or teenagers in your household, take the following steps:
- Keep your 9dbb account login details out of reach of children.
- Use a password lock on your device so children cannot access it.
- Install parental control software on the home computer or phone.
- Educate children about the risks of online gaming.
If you suspect that a minor is using 9dbb, notify us immediately at [email protected] or contact us via live chat.
Play Responsibly, Stay Happy
We are always ready to keep your gaming journey at 9dbb safe and enjoyable.
If you need help, reach out to us — we are here for you.