9dbb Privacy Policy

1. Introduction and Overview

9dbb is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our first and foremost responsibility.

This Privacy Policy ("Policy") describes how 9dbb collects, processes, stores, and protects your personal information through our website 9dbb.lat. This Policy applies to all our services, products, and platforms.

By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, we ask that you refrain from using our services. For any questions or concerns, please contact us directly.

9dbb always upholds the principles of fair play and transparency. Our Privacy Policy reflects those same values — we want you to enjoy our platform with peace of mind and confidence.

2. Information We Collect

9dbb may collect the following types of information. In each case, we only collect what is necessary:

2.1 Information You Provide Directly

When you register on our platform or use our services, the information we collect from you includes:

• Full name and date of birth
• Email address
• Mobile number
• Address and location details
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Automatically Collected Information

When you use our website, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Website usage logs and session data
• Click patterns and navigation history
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as identity verification service providers and payment processing partners. Information collected in this way is used solely to meet legal obligations and to prevent fraud.

3. Purpose of Using Your Information

9dbb uses your personal information for the following purposes. We never use your information for unnecessary reasons:

• Account Management: To create, manage, and secure your gaming account.
• Identity Verification: To complete the KYC (Know Your Customer) process and confirm your age.
• Transaction Processing: To properly process deposit and withdrawal requests.
• Service Improvement: To improve your experience and add new features.
• Customer Support: So our 24/7 live chat support team can assist you effectively.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalized Experience: To provide relevant promotional offers based on your preferences and gaming style.
• Responsible Gaming: To monitor your gaming habits and provide support or set limits when needed.

We never sell your information to third parties for marketing purposes. Your privacy is not a product of our business.

4. Sharing Information with Third Parties

9dbb does not transfer your personal information to third parties, except in the following limited and specific circumstances:

4.1 Service Provider Partners

To operate our platform we use certain trusted third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners may only use the information to perform their designated tasks and are required to follow the same privacy standards as 9dbb.

4.2 Legal Requirements

In response to a court order, government directive, or legal obligation, we may be required to provide information to the relevant authorities. In such cases we will endeavor to notify you as far as possible, unless prohibited by law.

4.3 Business Transfers

If there is ever a change in 9dbb's ownership, management, or business operations, your information may be transferred to the new operator. In that case the terms of this Privacy Policy will remain in effect.

4.3 Game Providers

Our game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi may see limited technical data (such as session data) for the purpose of running their games. They do not access your personally identifiable information.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 9dbb website. Cookies are small data files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: These ensure the core functionality of the platform, such as maintaining your login session. Without them the site will not work properly.
• Functional Cookies: These remember your preferences and settings, such as language selection.
• Analytics Cookies: These analyze patterns in site usage, helping us improve the experience.
• Security Cookies: These detect and prevent fraud and unauthorized access.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly. We recommend keeping cookies enabled for the best gaming experience.

6. Data Storage and Security

9dbb takes the protection of your information very seriously. We use industry-standard security technologies that protect your data from unauthorized access, alteration, or damage.

6.1 Security Measures

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel may access your information, and only for specific reasons.
• Security Audits: Regular security audits and vulnerability assessments are conducted.
• Firewall Protection: Advanced firewall systems protect against DDoS attacks and other threats.

6.2 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Even after an account is closed, certain specific information may be retained for a defined period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted.

6.3 Security Breaches

If a security breach ever occurs that could put your information at risk, 9dbb will notify you and the relevant authorities in a timely manner in accordance with applicable rules.

7. Your Rights

As a 9dbb user, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you. You can request a copy of your information through the support team.
• Right to Rectification: If there are any inaccuracies in your stored information, you can request that they be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be limited.
• Right to Data Portability: You may request that the information you have provided be given to you in a structured, commonly usable format.
• Right to Object: You have the right to object to certain types of processing of your information.
• Right against Automated Decision-Making: If a decision made through a fully automated process significantly affects you, you may request a human review.

To exercise any of the above rights, contact us via our 24/7 live chat or email. We will respond to your request as quickly as possible.

8. Protection of Minors

9dbb strictly provides services only to those aged 21 or older. Our platform is not intended for minors and we do not knowingly collect personal information from any minor.

Every user must confirm their age at the time of registration. If we find that a minor is using our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please let us know right away. To learn more about responsible gaming, visit our Responsible Gaming page.

9. Policy Changes

9dbb reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• Posting a public notice on the website
• Sending a notification to your registered email address
• Displaying an alert when you log in to the platform

The updated Policy will take effect from the date it is published. If you continue to use our platform after changes are made, you are considered to have accepted the new Policy. We recommend that you review this page regularly.

The current version of this Policy was last updated on January 2026.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, do not hesitate to get in touch. Our data protection team is always ready to answer any questions you may have.

You can also visit our other policy pages: Terms and Conditions • Responsible Gaming • About Us