9dbb Terms and Conditions

These terms and conditions ("Terms") apply to the use of the 9dbb platform and all its services ("Services"). By registering on 9dbb or using its services, you are considered to have given your full consent to these Terms. If you do not agree with these Terms, please refrain from using our platform.

1. General Provisions

9dbb is an online gaming and entertainment platform that provides services for players in Bangladesh. Through this platform, users can participate in various gaming categories, including slots, cricket betting, casino games, bingo, and much more.

1.1 Definitions

• "Platform" — The 9dbb website and all its subdomains and associated services.
• "User" or "Member" — Any person who has registered on 9dbb and is using the services.
• "Account" — Each user's personal registered account.
• "Bonus" — Any promotional offer, credit, or free spin provided by 9dbb.
• "Wagering Requirement" — The total bet amount required before a bonus can be withdrawn.

1.2 Applicability

These Terms apply to all services and products of 9dbb. Additional terms may apply to certain specific services, which will be noted in the relevant service section. In case of conflict, the specific terms will take precedence over these general Terms.

2. Account Registration

Creating a valid account is mandatory to use services on 9dbb. The information you provide during registration must be accurate, complete, and up to date.

2.1 Registration Eligibility

• You must be at least 21 years of age.
• You must reside in a country or region where online gaming is not legally prohibited.
• You must have an active mobile number and email address.
• You must not have previously had an account suspended or cancelled by 9dbb.

2.2 One Account Per Person

Each person may open only one account. If multiple accounts are found under the same person's name, all of them will be cancelled and funds held in those accounts may be forfeited. Members of the same household may open separate accounts, however operating multiple accounts from the same device or the same IP address may require additional verification.

2.3 Identity Verification

9dbb reserves the right to verify your identity at any time. You may be asked to submit a national identity card, passport, or other government-issued identification for verification. Withdrawals may be put on hold until verification is complete.

3. Age Verification

9dbb takes the protection of minors from gaming very seriously. This platform is for persons aged 21 and above only.

If we have reason to believe that a user provided a false age during registration, that account will be immediately cancelled. All funds in the account will be forfeited and applicable legal action may be taken.

4. Account Security

It is your responsibility to ensure the security of your account. 9dbb will never ask for your password.

4.1 Password Protection

• Use a strong password that includes uppercase and lowercase letters, numbers, and special characters.
• Never share your password with any third party.
• Change your password regularly.
• Do not allow anyone else to use your account.

4.2 Account Responsibility

You are responsible for all activity conducted through your account. If you suspect that someone has accessed your account without authorization, notify our support team immediately and change your password.

5. Deposits and Withdrawals

5.1 Deposit Rules

The following methods are accepted for depositing funds on 9dbb: bKash, Nagad, Rocket, Upay, and direct bank transfer.

• Minimum deposit amount: ৳500 (for all methods).
• Deposited funds are generally credited to the account instantly.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.

5.2 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Typical withdrawal processing time: 10-45 minutes.
• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals will be approved after identity verification is complete.

5.3 Payment Verification

Additional verification may be required for large withdrawal amounts. This may include identity documents, proof of address, and proof of ownership of the payment method. This verification process is carried out to prevent money laundering and to protect your account.

6. Bonuses and Promotions

9dbb offers various types of bonuses and promotions. All bonuses and promotions have their own terms and conditions, which will be stated in detail alongside the relevant offer.

6.1 Welcome Bonus

• For new members, a 200% bonus on the first deposit, up to a maximum of ৳8,000.
• Wagering requirement before this bonus can be withdrawn: 10 times (10x).
• Each player can receive the welcome bonus only once.
• The wagering requirement must be met within 30 days of receiving the bonus.

6.2 General Bonus Terms

• A maximum bet limit may apply when wagering with bonus funds.
• Certain games may be excluded from bonus wagering.
• In case of a breach of bonus terms, the bonus and associated winnings may be forfeited.
• 9dbb reserves the right to modify or cancel the bonus program at any time.

6.3 VIP Program

The 9dbb VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate increases as you move to higher tiers. VIP membership is determined based on your gaming activity and loyalty to the platform.

7. Gaming Rules

All games on 9dbb are conducted fairly and transparently. We work with established game providers to ensure fair play.

7.1 Game Results

All game results are determined through Random Number Generator (RNG) technology. There is no way to influence the outcome of any game and any attempt to do so is prohibited. If a game result is voided due to a technical error, the relevant bet amount will be refunded.

7.2 Sports Betting

The following rules apply to betting on cricket (BPL, T20 World Cup, IPL), football (FIFA), and other sports events:

• Markets close once the match begins (except live markets).
• If a match is abandoned or suspended, the related bets will generally be considered void.
• In case of disputes regarding results, the announcement of the official sports authority will be considered final.

7.3 Technical Issues

If a session is interrupted due to a technical issue, 9dbb will attempt to restore the game based on saved data. If restoration is not possible, the bet amount will be refunded. 9dbb is not responsible for internet disconnection during a game.

8. Prohibited Activities

The following activities are strictly prohibited on 9dbb and may result in account cancellation as well as legal action:

• Money laundering or any activity related to illegal funds.
• Fraudulently claiming or misusing bonuses ("bonus abuse").
• Creating multiple accounts or operating another person's account.
• Using software, bots, or automated systems to play games.
• Intentionally exploiting game vulnerabilities or bugs.
• Collusion or conspiring with other players during gameplay.
• Registering with a false identity or incorrect information.
• Using third-party payment methods.

9. Responsible Gaming

9dbb takes responsible gaming very seriously. We believe gaming is a form of entertainment and should never be the cause of financial problems.

9.1 Self-Exclusion

If you feel that gaming is becoming a problem for you, please contact our support team. We will assist you with temporary or permanent self-exclusion. During the self-exclusion period, access to your account will not be possible.

9.2 Setting Bet Limits

You can set daily, weekly, or monthly deposit and bet limits on your account. Once a limit is set it takes effect immediately, however a request to increase a limit may take some time to be applied.

For more information, please visit our Responsible Gaming page.

10. Intellectual Property

All content on the 9dbb platform — logos, designs, software, text, graphics, and other elements — is the intellectual property of 9dbb. Unauthorized use, copying, or distribution of these materials is strictly prohibited.

10.1 Permitted Use

You may use 9dbb content only for personal and non-commercial purposes. Written approval from 9dbb is required for any commercial use or redistribution.

11. Limitation of Liability

9dbb is not liable for losses in the following situations:

• If a game session is interrupted due to your internet connection being lost.
• Losses caused by technical issues with your device.
• Issues caused by service disruptions from third-party providers.
• If your account information is accessed without authorization, provided you did not take the necessary security precautions.
• Unexpected technical disruptions or force majeure situations.

12. Terms & Conditions Changes

9dbb reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will notify you via your registered email or through a notification on the platform.

If you continue to use the platform after the updated terms and conditions are published, you will automatically be considered to have accepted the new terms and conditions. Visit this page regularly for the latest terms and conditions.

12.1 Dispute Resolution

Any dispute related to these terms and conditions will first be attempted to be resolved through discussion. Contact our 24/7 support team to resolve disputes.

12.2 Contact

If you have any questions about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali